Refund policy

Our Return Policy

At Diem, we want you to love what you ordered. If something isn't right, you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

  • Unworn or unused, in its original condition
  • With all original tags attached
  • In its original packaging
  • Accompanied by your receipt or proof of purchase

How to start a return: All returns must be requested through our Contact Us page. Please do not send items back before your return has been approved, items returned without an approved request will not be accepted.

Once your return request is submitted, our team will review it and, if approved, send you full instructions on how and where to send your item back.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us through our Contact Us page right away so we can make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Underwear, swimwear, and other intimate items where hygiene seals or liners have been removed
  • Sale items and gift cards

If you're unsure whether your item qualifies, reach out to us through our Contact Us page and we'll be happy to check.

Exchanges

The quickest way to get the item you want is to return your original item and, once that return is approved, place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union or the United Kingdom, you also have the right to cancel your order within 14 days of receiving it, for any reason and without needing to justify it. As with standard returns, the item must be unworn/unused, with tags, and in its original packaging, along with proof of purchase.

For cancellations made under this 14-day right, refunds will be issued to your original payment method, unless you choose to accept store credit instead.

Refunds

Once we receive and inspect your return, we'll let you know whether it's been approved.

  • If approved: you'll receive store credit for the value of the returned item, issued within 10 business days. We do not offer cash refunds for standard returns.
  • Return shipping is at the customer's expense.
  • If more than 15 business days have passed since your return was approved and you haven't received your store credit, please contact us.

To start a return, request an exchange, or ask about your order, please visit our Contact Us page.